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EBAY COMPLIANT PROCEDURE FOR BANKNOTES

The complaints procedures for EBay and PayPal are difficult mainly because they consistently do not provide an email link to reply to (see some links listed below). A series of emails I exchanged with EBay eventually resulted in the reimbursement of two claims for washed banknotes from Singapore, using the PayPal resolution centre.

 

RE: CE73542 Response to your email from eBay's Prohibited Items Team (coins and stamps) (KMM317458849V92132L0KM

 

  
From:eBay Customer Support: 
 
Dear Mike,

Thank you for writing eBay in regard to the potentially prohibited items listed on our site. Due to privacy concerns we cannot disclose what, if any, action we take against other sellers. In reviewing your email I see that         2     of the listings have been removed while the third is listed on the eBay Germany site which does not have the same policies as the US eBay site.

If you happen to see any listings you may feel violate our Coins and Currency policies, please feel free to report them via the following link:

http://www.ebay.com/ccw

Please note that ONLY Coins and Currency violations should be reported here. Other types of violations sent here will be delayed as they are redirected to the appropriate department.

Please see the following page for eBay's policies regarding the sale of coins:
http://pages.ebay.com/help/policies/selling-coins.html

 

We thank you in advance for your cooperation, and wish you luck with your future eBay transactions.

Sincerely,
Akira

eBay Customer Support